Great visit with grandma!

Had a wonderful visit with Mom today.Judy and Miranda are the best,they are so good with Mom.Always have a good visit with her when they are present

My call today with two Venta residents was beautifully facilitated by the care worker. I am deeply appreciative of this service.

Very helpful and pleasant service from Venta Care staff. Thank you!

Went really well. Organized and runs smoothly, thank you for having these appts. in this tough time.

Good visit with my mom

Kim was very welcoming, professional and pleasant. It was great seeing Miranda again. I always appreciate her feedback about my elderly aunt. Thanks ladies!

I’m sorry but I was so disappointed. It was so short and with a mask, face shield and distance it was almost impossible to communicate. I just don’t feel that I can provide any support for my Mom under those circumstances. Obviously the Covid protocol provided excellent protection yet I worry about my Mom’s mental health.

Mom is no longer at Venta care. I wanted to take this last opportunity to thank Miranda, Judy, Jasmine and Pravin for all their help this past year keeping me in touch with mom.

Praveen is a gem! Her update on Mum was comforting and essential to provide the rest of the family updates. We can’t thank Praveen enough for reading Mum’s favorite Bible related books that she not only cherishes but helps her with her spiritual health. Thank you and we pray you all stay safe and healthy during these trying times.

I really appreciate the staff helping with the video calls so we can talk with our mom

Thank you Miranda and other staff for your assistance with our visit today. We had a good visit with our mom today.

We had a great visit today, mom was in a good mood, and looked good. Well laid out for visiting.

I’m so happy that I get to see and spend time with my husband Jamie again. I would like to thank Miranda and her team for all the wonderful work that they do. She makes our visits with our loved ones special and she is always going above and beyond to make all this possible

We had a very nice video call with our Mom yesterday. Judy was very helpful and generous with her assistance. Thank you!

What a great visit today! Mom was thrilled to see our two young lab puppies. She loved the stories about them and seeing them in real life. We are so glad we got to see Mom today. Thanks to Miranda and her team. Suzanne and Terry

I was not able to see my mom today? When I got to Venta I went through all the paperwork and sanitizing and then waited at a table when a nurse came and asked if I got her voicemail about canceling because mom had a runny nose! I did not get any message (she called wrong #)? I said if it’s just a runny nose why is she quarantined?? I don’t think that’s right, our mom NEEDS to see us kids for her mental well being! I’m very upset and think Venta is going overboard with covid and quarantine! They also said she won’t be getting her haircut tomorrow which is way overdue! I’ve left a voice message for Helen Doan !

THANK YOU SO MUCH TO ALL THE STAFF, MY MOM LOOKS HAPPY. THE STAFF ARE KIND AND VERY ACCOMODATING TO THE FAMILY AND THE RESIDENTS, MOST ESPECIALLY MIRANDA AND JUDY. THANK YOU

So glad for the opportunity to have a FaceTime with my Mom today. It was the first time I have seen her since last May, due to COVID. It meant so much to me. Thank you for making this time possible. Barbara Brown

We were attended professionally and respectfully. It's a difficult situation given the current rules for visiting ones parents. Very stressful for all parties most importantly the resident who are feeling abandoned and lonely. Given all the sanitary protocols in place, the existing visiting restrictions should be revised. Thanks for all your work and patience.

Great staff! Very kind and caring to my mom.

I visited mom today, she seemed fine but distracted and couldn't concentrate. The staff was very pleasant and helpful! The entry protocol's are a bit tiring, the entry staff member was a bit harsh in her instructions today, telling me to sit and wait! when I got up after filling out the sheets of paper with the covid questions. Maybe she was having a bad day, now I'm having a bad day as well!!

I appreciate the effort everyone has gone to make access to our loved ones easier it was great to see mum face to face.

We had a excellent visit with our Mother today. It will be our last visit as our Mother is moving to a new facility. We are very lucky to have had Miranda and Judy to make mother's stay better. Congratulations on finding her headphones. Thank you to all the staff at Venta Care for Mothers care during this difficult period

Everything was wonderful, thank you for keeping us all safe.

Judy gave me extra time with my mom today. The ladies always go above and beyond! Much appreciated!!

Very well Controlled environment, Meticulous staff, and thx again.

My indoor experience was top notch. Everyone was so polite and helpful. Miranda needs to be recognize as one of the nicest most helpful person. She shows that she really cares for the well being of the residents.

The facility is very thorough with regards to Covid protocol. Very professional and thoughtful staff under the circumstances. It isn't how I want it to be but it is how it has to be.

It’s so wonderful getting updates on our loved ones. Thank you for this avenue of service.

It was very good ! Thank you for possibility to see my wife and speak to her.

Excellent Skype session. Very attentive staff, took notes to any questions we had to clarify what mom was saying. Appreciate all your hard work.

Thank you Miranda and all the workers facilitating our in person visit with mom, we appreciate the extra work and effort involved in keeping everyone safe during these challenging times.

Always nice to see my mom. Mom is still very stressed about not being able to see me without a barrier between us! As am I. I understand the need for the hand sanitizing, mask and face guard. I don't understand the need for a barrier between us and such an inhospitable setting to visit.

I had a wonderful visit with my husband, it was so nice to be able to visit with him again. Thanks to everyone in recreation for making this possible

Was AWESONE to see my mom again in person. It was hard for her to hear me with the mask on , and the shield probably muffled my voice as well. I asked if i could take my mask off since i had the shield on, but was told no, so that was trying.

Thanks, Praveen, for valiantly trying to enable mom to hear. Unfortunately she couldn't so it was a short one sided visit.

It was a very nice call and very clear thank you so much. it's always nice to see and talk to my mom. and i know that it makes her happy to see her great great grandchildren. thank you so much for all that you do and looking after my mom.

Had the best visit even with Mom today ,she was so happy. Miranda you are the best Thank you

Wonderful visit with my mom ! Staff were so kind and definitely following strict covid rules which is great!

Always as professional as the centre can be. Excellent COVID 19 Protocol and supportive to Patient and Family. Appreciated the work ethics and professionalism of the staff.

The staff were very friendly and accommodating, however, disappointed that we still can't hug mom. Now that most of the residents have been vaccinated, and hopefully the staff, why is there still the need for visits to be in this "prison-like" environment? Mom is very confused about how and where we visit, and would much prefer to be in a lounge type area.

It was so nice to see Dad in person. He appears to be doing well and we look forward to future in person visits.

It was SO NICE to see my mom today! Even though she got emotional, it was a GREAT visit! Thank you Judy for giving us lots of time with her today, you’re the best! 😘

Judy, thank you so much with making our visit with Mom as good as it was under the circumstances.

we had our 1st in person visit with mom since window visits in Sept-Oct. Skype has been great to keep us in touch with our loved one but in person is special. With our visit today we were very impressed with how things were set up to keep us all safe. Mom was so excited, giggling and smiling and happy to see us. It touched our hearts to see how happy she is.

Good skype visit with mom today, thank you to all recreation staff for their patience, hard work and dedication shown to our loved ones everyday, so appreciated.

We had a sort of nice visit with my Mother on Tuesday. It was nice to see her after quite along time. Thank you Miranda for being so kind to her

Thanks to Venta Care Centre! It is great to be able to see Mom in person, albeit through the window. The visit was lovely. Thanks to Miranda and her team.

Very nice to see Mom after these months. She looked very well and in good spirit. Thank you to everyone at Venta!

We had a wonderful visit with dad It was great to see and talk do dad Thank you everyone for taking such great care of dad

I was very happy to be able to see my mother for the first time in almost 8 weeks. I understand the need for a designated area to visit your loved one, but for the emotional well-being of my mother, I would so much prefer the designated area be somewhere INSIDE the facility such as a lounge area - it felt like I was visiting my mother in prison!

I can't express my thanks enough for all that the staff has been doing thru these Covid-19 times. I am so thankful my dad calls Venta Home.

Thanks Judy, for the visit with mom yesterday. Haven't seen you in some time. It was so nice of you to show me the beautiful Valentine flowers my brother and sister-in-law sent to mom.

Good to see Edith in person. I thought it was well setup, enjoyed the visit.

thank you so much for letting us see my mom and my mom to see her great grand children, i could see it in her eyes that it makes her happy to see them. thank you so much, 'till next time.

Peggy had trouble with speech and engagement during this Skype. The Rec Asst was very helpful in helping Peggy try to speak and participate. We really can’t say enough about the role of the RAs in these virtual engagements.

Saw mom today, it’s been a long time since this last lockdown started. The number of times you have to disinfect your hands has increased three fold! Filling out paper work , the same. Now we not only wear a mask but also a face shield, for a fifteen minute visit. It’s over kill, a mask or a shield are more then enough. I know the staff is following AHS guidelines so I comply. I’m happy that mom seemed healthy and happy! Thank you Venta staff for all your work caring for our loved ones.

Thanks to Judy for your efforts to get Mom engaged in the call. She has had a bad week and seems unable to connect and engage in the calls.

Miranda, Judy and Team always go above and beyond! Thank you so much for all that you do on a daily basis for my mom and all the residents!

It was so good to see her in person. Only thing that would have been better is to be able to hug her.

Thanks Praveen for the great skype call, it's great to be able to have fun with Oma and you, and great to see all of us able to have a laugh

It was a great visit. Thanks for the opportunity, Miranda and team. from Holly, Sylvia's daughter

always on time when it comes to Skyping with my mother!!

I was so happy to see my dad I haven’t seen or talked to him in a while. Thank you for this service

Thank you so much Preveen for facilitating our Skype visit with our mom today and giving us some extra time. It's very much appreciated:)

THANK YOU, I AM VERY HAPPY OF HOW MY MOM ANGELINA RIVERA IS BEING CARED FOR SHE LOOKS GOOD AND SEEMS CONTENTED. THE STAFF ARE ALL NICE AND VERY ACCOMODATING AND KIND MOST ESPECIALLY MIRANDA. THANK YOU SO MUCH FO LOOKING AFTER OUR MOM. BEST REGARDS

Mom was not having a good day today so it was not a good call. Praveen had done all she could to prepare Mom for the call and to try to get her to focus but to no avail. Thanks to Praveen for your efforts. Hopefully we'll have better luck next time.

Tues Feb 2: We are reading the other reviews from today - written by family members Hollis and Sharon. We totally agree with their praise of the Recreation Staff in supporting family calls. Sharon made us laugh when she wrote that she admired the fortitude of the staff in sitting through all of these calls! Praveen had lots of FORTITUDE today to support our Peggy. She used persistence to put on hearing aids, patience in coping with Peggy's requests to wipe up liquid and black marks on the floor (not there) and kindness beyond measure in her efforts to focus the call. We thank you from the bottoms of our hearts, Melanie and Lorne

Thanks, Praveen, for helping mom with our skype call today. I admire your fortitude along with the other rec staff, in having to sit through all the calls.

Always have a nice visit with Mom when Judy is with her.Thank you Venta for all you do for Mom.Staff are amazing

My visit was great, I really appreciate the effort that is put in to keep us connected with our family.

Grandma was very happy with the phone that lets her head clearly!

It was so nice to see my mom with this pandemic. She couldn't hear me very well though, I had to repeat myself a lot it seemed. Not sure if volume was turned up loud enough, or just the connection. Sometimes technology doesn't work the greatest, but I'll take what I can get at this time. Thanks so much.

Our virtual visit today was great! Thank-you to the administration, to Miranda, and the recreation team for making these visits possible. Mom and I really enjoyed being able to see each other in real time. The connection is terrific for keeping Mom up-to-date with the family and what is going on. She was able to share a number of things about her day as well. Thanks so much for this opportunity. We know how hard everyone at Venta Care Centre works to create a safe, positive environment... It must be doubly hard during these trying times. Thank-you!

Our Skype with Mom was good, Miranda aa usual very helpful

Thanks Miranda, for facilitating my visit with mom yesterday. She appears to be in good health if not spirits. Was trying to explain that it is because of government regulations that our actual visits are curtailed, rather than it being the fault of Venta Care.

A good visit with Mom yesterday. She was having a good day. As usual Miranda was very helpful.She had Mom ready for the call with hearing aids in place. Miranda is very good at knowing when Mom is not hearing clearly, and when to offer assistance.

Miranda was very punctual, professional and friendly during our Skype call to our Mom. Very good service!

Tuesday January 26: Our Skype visit with Peggy at 2 PM this afternoon, assisted by Miranda from the Recreation Department, was golden. Peggy was responsive and present in the moment. We talked about everything from kidney stones to bird feeders and had a lot of laughs. Happy visit outcomes are a result of a good communication program and the recreation people, like Miranda, who have great souls. Thank you, Venta, for making the calls available weekly again. Melanie and Lorne Campbell

Thank you, it was very nice to see my mom, she looks happy. the reception of the call was very clear and the audio too was loud and clear. Thank you again and 'till next time.

Had a wonderful visit with Mom today.Thank you Venta for doing a great job, only wish we could do this more often.Mom seems very lonely . Makes me sad .

Had a nice visit today with Mom . Would like to visit more often.She seems lonely .

On time and good great staff keep up the good work

Was great to talk to Mum.The Rec agent handled everything really well. Greatly appreciated. Thank you. Sincerly,Peggy.

The phone visit was good.

Wonderful visit. Mum was up & aware. It was such a lovely visit.. thank you for arranging them again. 👍🏻

Thanks so much for going the extra mile for my last Skype visit with mom. I really appreciate all that you do.

It was as good as I thought it would be. Thank you that we can have contact with our loved ones.

Excellent FaceTime with my mom Bridget! Thank you so much Miranda. You are awesome!

Venta Care Centre... THIS was great to have in place after so long without 'in person' contact. Thank-you to the the management for insuring that virtual visits were able to start again, and to Miranda and her staff for caring so much about residents and their families. Thanks, Miranda, for checking up on me with a phone call when I did not initially answer the call. I am new to using Facetime. The visit went great, and Mom really enjoyed the chance to see someone in her family. Awesome! Wonderful! Much appreciated!

Thank you to the recreation staff for facilitating our skype visit with our mom. Always great to connect online with our loved one. Your care and hard work is very much appreciated.

Thank you so much for the FaceTime! I live in Calgary and haven’t seen my dad since last February. I appreciate so much that my dad is well taken care of and is so happy! Thank you for all that you do, especially in these times!

Skype Call on Tues Jan. 19 We had limited response from our Peggy today, in that she appeared very sleepy, but Miranda steadfastly supported Peggy (as she always does) in interacting as much as was possible today. We accept that some days are better than others. No matter - EVERY contact is important. Melanie and Lorne Campbell

I had a wonderful talk with my dad Actually getting to see him And dad seeing us makes such a difference Thank you

As always is was so great to be able to see mom and talk to her on skype and all went smoothly. Miranda is so compassionate and helpful as always. It will be great when things settle down and we can resume more frequent weekly skype call.

After a few months off for COVID.. I’m glad the center implemented phone visits again! So good to talk to our loved ones again! Thank you! ❤️

Staff set up phone so it was easy for Pyna to see and hear me thank you so much for all that you do.

Our Skype session was good. The rec aides always do a great job.

Thank you Miranda for all your help with the Skype session we had with Mom on Tueseday

Unfortunately Pyna’s phone was not charged in advance and so they had the phone plugged in and the end of her bed. She was already in bed. She could not reach the phone and could not hear me (she even stated that to me) then the phone tipped over and she could not see me either. I could only see the top of her head. This was very disappointing as this was the first time I was able to call her since before Christmas. I hope this is not going to happen again. Thank you for all you do.

Had a great visit with dad today via Skype He’s having such a hard time hearing but Miranda is so wonderful at passing what I say on to him and explaining things to him

Had a brief Skype yesterday with Peggy. We can only be grateful for those periods when Peggy was engaged. As usual, Miranda knew when to assist to keep things moving. The rec “girls” have an empathy that is quite remarkable. Our thanks.

Had a nice visit with mom today. Here headphones appeared to be working quite well, and no tears. Thank you for the ., Miranda, and all the rec staff

Tuesday, January 5: We had a delightful Skype session this morning with our Peggy. After the call was done, Lorne turned to me and said, "We would be LOST without those girls!" The people he was referring to are the women of the Recreation Staff. (I hope you do not mind being called "girls.") Today it was Miranda who graciously aided our session. For a resident like our Peggy, the Recreation Staff are the foundation on which the success of these calls rest. Venta - thank you for committing the "woman power" of Recreation Staff time to this essential connection between families and residents. Melanie and Lorne Campbell

It was so nice to talk to Mom today.Mom always it so cheerful with Judy at her side.Makes me so happy

It was great to see mom. But she is really deteriorating, she was so confused and mixed up. I think she feels like we have deserted her. Keep saying I need to see them, meaning us her children. It was heartbreaking. Thank you Judy for your help, and all the staff at Venta for all you do. Hoping we can visit soon. Darlene Munn

It was so good to see my mother again! To wait another two weeks to see her or talk to her is so cruel. She needs to see us and talk to us more often. Please change the schedule to allow families to visit, one way or another, more often. I (along with many others) have not hugged or kissed my mother since March 12! Please, please, there must be a way to allow us to visit our loved ones in a safe manner!

Unfortunately, although I had this time booked way in advance, it was not able to take place because of the shutdown. I look forward to the time I can Skype with my mother again. Hope it does not come too late and that her hearing aids are found. Thanks Miranda and Rec Staff.

It’s so important to stay connected now more than ever.. and being able to say hello to our loved ones even if they can’t speak anymore, it lets them know we love them and care and they are not alone. 💕

Although your care worker did everything she could to help, the FaceTime call was not very successful as Mom(Mary Tucker) could not hear what we were saying due to her poor hearing and she wouldn’t look into the iPad. This communication concept is very difficult for her to understand. Mom needs to have her ears flushed out and we asked that the very least she have her ears cleaned with Qtips until the nurse can flush Mom’s ears. Daphne took mom every 3-4 months to have this done which seemed to help her hear better. Thank you Vern & Daphne Akerlund

Very Good !

Thank you for setting up these skype days for christmas wishes, we do realize how busy you are. Miranda is always so bubbly and happy, her and her team do an amazing job keeping us connected to our loved ones. Thank you for all you and your staff have done and continue to do to keep mom and everyone safe and happy. It was so special to be able to see and talk to mom again. Her smiles make all the difference in the world to comfort us.

The Recreation department is a 5 star team. They are always courteous and helpful and very kind to our dear Mother Tina. We are grateful to all the staff at Venta especially in these trying time Thank you!

Judy is an absolute treasure! If you want love in action... Miss Judy is your gal. Love talking to her and I know Mum loves her Activities Staff too! Thank you for talking such good care of mum! Love to all the staff at Venta during these difficult days & challenging times. ❤️

our connection today constantly being interrupted. I appreciate the effort and nice to see Mom's face. Merry Christmas

Miranda thanks for your efforts today with Mom. We did not have a good call but it was because she was being uncooperative despite all your efforts. Thanks for trying and for being so patient with her.

We were so pleased to be able to hear Mom’s voice. The staff helper was SO positive and supportive. This service continues to help us feel that Mom is in a very good place. Thank you. Bill and Ardyth Garrison

Sunday, December 20, 2020: First, thanks to Venta and the Recreation staff for permitting these special "Christmas Calls" for all families! Second, for a couple of minutes we got to see Judy AND Miranda AND Praveen of the Rec Staff AND MJ from Nursing AND Jacki from HCA Staff. All were involved in getting our Peggy dressed for the Skype call and wearing her hearing aids. We realize that sometimes these communication times with our Peggy "take a village" to get them accomplished, but SO worth it. Third, Praveen stayed for the whole Skype session. What a godsend! She had to use psychology and charm to get the hearing aids in. Then she used psychology again to get Peggy to start to look at the split computer screen and to name the family members that she saw. All of these strategies are crucial to creating more successful communication moments. We thank you all from the bottoms of our hearts, Ken & Donna Campbell and Melanie & Lorne Campbell

I would like to take this time to Thank ALL the staff at Venta Care for all they do.Wishing you all a Merry Christmas and Stay safe.

Was so nice to talk to Mom today Judy you the best.

What a gift this special Christmas Skype was for our father and for the whole family, all 7 different family groupings of us. Miranda is awesome!

Thank you so much for being able to talk to mom. It was so nice to see her, and she was so happy and talkative. It was wonderful. Thanks🥰 Darlene Munn

Also feel these 'reviews' are being vetted, as none of our previous ones have been 'published'.

Unfortunately for the second time, no call was initiated. Did wait last week for the scheduled call, nothing. Ditto for today, Dec 16, 2020.

Skype was cancelled

I waited for over 1 hour. No call. So I guess ‘you’ didn’t do too well. Where to now?

First my name is Hopper, and sorry but the Monday call was cancelled because they don't do calls till Wednesdays will write a review then

It was so nice to see my husband and visit with him, thanks so much Miranda for everything you do

Today, December 4th, we had another delightful Skype visit with our Peggy. Praveen assisted the visit today. She was right on time - even early! We had some good laughs about how much money we save on cosmetics, given the wearing of masks each day! We also had a great conversation about cooking on wood stoves: Praveen told us about her experiences in her homeland of Bali and Peggy talked about baking bread on a wood stove in Peace River, AB. We all agreed that cooking on a wood stove is difficult and often results in burned food!! We so appreciate staff like Praveen who care about sharing experiences with our loved ones at Venta. Melanie and Lorne Campbell

The staff... Miranda, is always a pleasure to deal with. She treats mum with dignity and kindness.. a relief knowing she is being well cared for by the entire staff. Nurses, food services & management. We thank you from the bottom of hearts! God bless you and your families. ❤️

Mom appeared very sleepy today so I did not visit with her long. Thanks for the continuing opportunity.

Thanks again Miranda, you are an angel. It was so nice to see and talk to mom again.

It was good to talk to mom again after being unable to for awhile. Hopefully some spots will open up before Christmas.

Hallelujah! Skype calls are back again. Venta - we are SOOOO joyful that these Skype contacts were restored. Miranda helped with the Skype session today. We were delighted to see her smiling face again. Miranda, you always look so cute - even in a mask plus plastic shield. How do you do that? :-) Melanie and Lorne

had a great skype visit with Mom today (Nov27) Thank you again Judy. I tried to book another skype visit with Mom but apparently there are no time slots available for the next month. How can this be?

All my indoor visits have been cancelled , why are you still sending these reviews?

Very grateful to have had the skype visit with mom today to wish her a Happy Birthday, it was a great visit with the family. A big Thank You to Kim, Miranda and Judy for accommodating us with this visit. We understand and appreciate the challenges the staff is going through right now to keep everyone safe. Thank you for everything you do and be well.

The recreation staff at Venta Care Centre does everything possible to help families to connect with loved ones. Although we were disappointed this week that we could not visit, we understand that the current CoVid-19 situation requires that extraordinary measures for safety be in place. We look forward to resuming window visits as soon as possible. Thanks to all the Venta Care Staff for your endurance and commitment through this chaotic global situation.

This is the second call in a row that has not happened. It was not facilitated.

A complete lockdown again, all my reserves indoor visits canceled. I did get an email and phone call explaining that a staff member tested positive for covid19 and the lockdown was for the safety of both residents and staff. The residents are now being tested for covid19. Thank you staff for all your hard work in keeping our loved ones safe.

My indoor visits have been cancelled, complete lockdown again. I appreciate the email explaining the government health protocol when staff at a nursing home tests positive for covid19. I also got a phone call because they were now testing the resident’s. I hope all staff stay safe, and thank you for all your hard work!

I was very confused, I got a reminder for the visit. But had to call to find out there was no skype call or indoor visits. Was very disappointed and am not sure what is going on!!

Todays skype visit did not actually happen. It had been switched from an in-person visit, so I assume there was a mix up somewhere. I have more visits booked so this was not a critical visit. This mix up is rare and I applaud the recreation staff for the great job that they are doing in trying to accommodate everyone!

Our visits are always very good... recreation staff are kind and helpful. Nurses are very sweet with Mum and talk to her with kindness, explain what they are doing. I have only praise for them. *****

Darlene’s visit with Mom was good! She looked good!

For some reason I did not get a Skype call today.

We all tried Dad has such a hard time to understand us With his hearing not good But we were hopeful that he understood it’s the best everyone can do in these trying times

My visit with Mom was very disappointing as she could not hear! Everything had to be repeated, very distressing for her and me. The Rec Aid did not know if batteries had been changed.

Had a great visit with my mother! Thank you so much for doing this!

I can't thank the team at Venta enough. I know my dad is being well cared for in an extremely stressful time. Hugs to everyone:)

Darlene had a good visit with Mom today. Mom looked well and was engaging! Thank you ladies!

Had a great visit today, everything went smooth, mom was waiting when I arrived. Staff was friendly and efficient as always. Thanks for all your hard work, dedication and caring for our loved ones.

Had a great visit with my mom yesterday, Many thanks to all the staff for their support and dedication in facilitating these visits and taking care of our loved ones every day.

We have always had great assistance from the nurses and recreation staff. We know they are very busy but have always given Mum attention to her needs and have been most pleasant. Thank you for that. Whatever extra they can do by reading to her for a couple of minutes, with the help of her pocket talker, will be most appreciated, of course, when someone has the time. Thank you for treating Mum with kindness and dignity.

Always a pleasant experience in these challenging times. Thank you for all your care and compassion while making everyone safe.

Thank you for going the extra distance to help us stay connected with Mom during these trying times.

I had a wonderful visit with Mom this afternoon! She looked beautiful and was happy! Thank you Praveen for ensuring her hearing aid batteries had been changed and for your care of her!

Had an outdoor visit with Dad. Visit was not very good, Dad had a hard time holding the phone so hard to hear him and he could hardly hear us. If a vehicle went by we didn't hear him at all. Not sure why we cant visit him like our last visit, in back of the bldg between the plexi glass. Of course like always, MIRANDA was great. She helped dad alot.

We had a good visit with Mom once they put a battery in her hearing aid! Thank you Miranda!

Very well done, handled all questions, made us comfortable, all concerns were addressed and very understandable with concerns. Able to do all this and maintain a safe environment.

Thanks Miranda, for helping with the lovely visit on November 1, for my mom's 102 birthday. And thank you Praveen for facilitating a visit today and getting information for me.

We were very happy with our indoor visit with our mom on November 5th. We greatly appreciate the precautions that Venta & staff go to with regard to COVID-19. Thank you.

My brother and I visited mom today, it was a nice visit. Mom recognized both of us and I got her to laugh a little bit. I see her drifting slowly away reliving her memories and being more oblivious to the present. Staff were friendly and attentive, thank you all for you hard work in looking after our loved ones.

Right on time and great reception.

My phone call with Mum this morning went well. Thank-you for your care and conscientious effort to make her available as these calls mean the world to both of us. E.Deren

Our visit was good and Praveen stood with Lisa and held the phone for her. Praveen is very caring and friendly

We had a great visit, Mom was really good!

We had a lovely visit with Mom today! Because the weather was so nice, we arranged for a window visit so we all could visit her! She was so thrilled and happy! These times are so difficult but it warms my heart to see her happy! Thank you ladies for all you do and we so appreciate your changing her hearing aid batteries before the visit!

My appointment was cancelled, I didn’t go.

It was a nice visit with my mom today. There were no other visits going on so it was peaceful and I was able to hear her better as that is not always the case if other visits are happening. Staff are always pleasant and helpful

Our first visit was a learning experience for us. We were early as we had to drive from out of Edmonton. Judy brought mom early for our window visit. That was appreciated as it was cold and windy. Mom looked super with her new hair cut. Thanks to all Venta staff for keeping our loved ones save.

Very Good. Keep up the excellent work.

I was invited to see my mom in her room and feed her. It was wonderful. You should have seen her face light up when she saw me. She recognized me even with me dressed in a gown and mask. Thank You.

Amazing support as usual. Much gratitude to the staff for the kindness and support given to my family during this very difficult time.

Very appreciative of the opportunity to speak with my mom. Especially on days when she is more here and now.

It wasn’t a good visit as mom wasn’t in a good mood and left after 5 minutes. It’s no ones fault just mom didn’t want to be visiting today. Going to try FaceTime again. Keep up the good work keeping our family safe.

I had a nice visit with my mom today in spite of the sudden visitation protocol changes. Staff were busy and a bit preoccupied but were very pleasant.

As always, I love my FaceTime with my mother! Today, she was somewhat down due to stomach pains! However, it was a good visit! Thank you Miranda for your kindness and your assistance!

Everyone always goes out of their way to make a great experience. Thank You for all you do for our parents. Stay Safe

My brother and I had a lovely window visit with our Mom on Sunday. She and we totally enjoyed seeing each other in person! It is nice to see Mom happy and interested in our lives. She told us about a great pumpkin decorating afternoon that she enjoyed on Friday. She talked about the exercises and bingo activities. The Venta Care Centre staff works hard to keep residents as active, safe, and well cared for as possible. Many thanks to the Recreation staff for helping to make these visits the best quality while keeping everyone safe.

We had a lovely visit with Mom! She was happy and talkative! Thank you Miranda, you are amazing with her!

I cannot thank Miranda and Judy enough for helping us out with Skyping and indoor visits with my Mother. These are very trying times for all of us and especially for our locked down loved ones.

Fantastic!

Thank you for setting up the video call. The staff were on time and polite which made setup very easy.

Very appreciative of the efforts of the assistance given so that my mom and I could talk.

We had a nice visit yesterday. Mom was alert but not very talkative. The staff was friendly as usual and attentive. They do a wonderful job of taking care of our loved ones. Thank you.

I am so grateful for the Venta Care Center Recreation Department for all the work they do in keeping families together through this pandemic. I love that I get to finally see my husband on a weekly bases. The Recreation Department goes above and beyond the call of duty. They are always so helpful and kind

Thank you for the very nice visit they were very helpful getting dad right away making sure that his hearing aid was working properly and helping us when her dad had a difficult time to hear us it was a wonderful visit

Our Mom/Peggy had a lovely 99th birthday celebration October 21st. Despite the fact that there were 17 family visits scheduled for the day, Miranda, Praveen and Kathy all stayed calm and collected. They made us feel that Mom's birthday was the most important event in the world. Thank you everyone. The visitation site in the Venta former dining room was clean, orderly, safe, fresh, and newly painted and decorated. Congratulations to all who brought all of those dimensions together for the dignity and joy of Venta residents. Sincerely, The Campbell Family (Lorne & Melanie; Ken & Donnalee; Dixie)

Thank you for very good meeting

Thank you for very good meeting.

Had a very good visit today! Thank you!

We had a great visit with Mom today! She was talkative and seemed quite happy! Thank you Praveen and Miranda! You ladies are wonderful!

Thank you for another good visit. We can tell mom feels loved and well cared for at Venta Care.

We were excited to see auntie in a very safe way. The staff were wonderful explaining the procedure. The visit was great and having someone with auntie and repeat our conversation when needed was perfect

Had a great indoor visit with mom, I appreciate all the work and effort by everyone to make these visits possible. Very grateful also for the extra time we were given, thank you!!

its all set up very well, thank you

Miranda was exceptional as always, showing such caring and compassion with mom. Mom just loves her as do we.

It was a great visit, Mom could hear well. Thank you Pravine for changing batteries before our visit.

It was a nice visit. Thanks for giving us a decent amount of time to visit. When the drive into the city is long a bit more than 15 minutes is appreciated.

I had a great visit with my mom. Everything was well organized and sanitized and Miranda from rec was extremely helpful!

everyone was very helpful. I get anxious about the procedure, plus the visit seemed very short. Dorine is always crying, which makes me feel bad; I feel sorry that I cannot take care of her. Not having washroom accessibility at my age is very disturbing. I have to travel across town and to find a washroom, exposes me to another public place. I realise that this virus is stressful for everyone. I will try another visit next week. I was very surprised that someone there took the time to call me to see if I made it home okay. Thank You for your concern.

Why is it eveytime we come to visit mom her hearing aid is not working!! Today there was no battery in it! The first part of the visit was a shipwreck until we got a battery in her hearing aid, then the rest of the visit was good! Please check her hearing aid it’s very frustrating for her! Thanks Darlene Munn

Had a great visit with mom today. She was in the visiting area waiting for me when I arrived. Staff was cheerful and helpful as always.

That was not a good visit. Mom was still in isolation and unlike last week when I got a call to call my visit, nobody called this week. Didn't get to visit.

Thank you so much for your continuous efforts amidst an ever-changing dynamic. I appreciate your commitment to building bridges to keep family's in touch and am grateful for the opportunity to stay connected.

I was very happy to see my mom and everything was very well organized and the lady from rec that bought my mom down did a great job thanks Gary Barr

Thank you. We had a nice visit with Mom. She was happy to have visitors and looked healthy. The indoor visits help her connect with us. The procedures needed to visit inside are well worth our efforts. We thank you for your extra work!

Thanks so much for the visit with Clara on Thanksgiving Day. Miranda was so caring and helpful!

We had a lovely visit with Mom today! She looked good and was hearing really well! Thank you Miranda for changing her hearing aid batteries! It makes such a difference for everyone! Thank you Miranda for the kindness and compassion you show to Mom. It means so much to us!

Everyone does their best to make it a good visit. Thank you.

We thought it was well set up, no complaints.

Our visit with Vi was sooo... good! Thank you for helping arrange a visit with her grand daughter. They travelled from out of town and may not see her again. The best part; Vi recognized them and showed interest in their life. Even offering sage advice! We are grateful for the love and care from the staff at Venta Care. Happy Thanksgiving!

Thanks, Judy, for a nice thanksgiving visit with mom yesterday.

Our skype call today with our mom, was well organized as usual. Judy is amazing and extremely caring and compassionate to her as I'm sure she is with all the residents. Great job Judy and the recreation team.

Thank-you to the staff at Venta Care. Yesterday it was Mom's 92nd Birthday, we came together as a family (Window visit) to wish Mom a very blessed Happy Birthday. Mom. looked amazing, she looked so pretty, her hair and outfit were wonderful. The entire family commented how amazing she looked. Thank-you to Venta Care for making mom's day special! We loved the "birthday girl" pin she was wearing. it is very evident that Mom is very well loved at Venta Care, I cannot express the gratitude I feel towards Venta Care and their team for loving Mom and taking care of her. We loved our visit! Thank-you Venta Care for being Covid free! God bless, MT. Vecchio-Romano

Excellent visit. Great job in setting up the indoor visits.

I had a great visit with Mom this morning! She looked good and sounded good! It makes a difference when your tummy is full! Thank you ladies!

Everything went smoothly. My mom seemed a bit brighter today. Thank you for all you do for her -especially during these trying times.

It was a very frustrating FaceTime visit today as Mom could not hear. After about 10 minutes, we ended the call as she was so frustrated. However, Theresa called me back after she change the batteries in the hearing aid and it was soooo much better! Thank you Theresa, I really appreciated what you did!

I had a great visit with Mom today, she could hear pretty good. Thank you Miranda for changing the batteries in her hearing aid. It made such a difference! Your thoughtfulness means so much to us!

Was wonderful to see my mom she was happy to see us . My wife is immune compromised so window visits allows her to come for a visit too.

Miranda was amazing!! She treats mum as her own a Grandmother which touches our hearts as we cannot be close to her during COVID. ❤️❤️❤️

I had my first indoor visit with my mom today. It went very well. The staff was very helpful in getting me signed in, sanitized and answered my questions about procedures. She showed me where to wait while thy brought mom for the visit. It was nice to sit and talk without a window between us and on a phone. Mom still had difficulty hearing me speak through my mask. Over all thing went very well. Much better than outside in the cold and wind.

As always the staff try to be accommodating even when our loved one falls asleep mid call. Ha ha.

Thank you Miranda. Lisa and I had a lovely visit the other day. Lisa was able to hear much better being inside without the outside noise or the glass window between us.

Our visit was great!!! Big kudos to Miranda and the other girl that did the screening. Seeing dad in person was so appreciated. The whole entire setup you have is great. Very well organized everything was on time and they even let Dad wave good-bye to us. Thank you from the bottoms of our hearts!

Exceptional visit. Brought our son this time. He had not seen Sharon in almost 4 weeks - so was thrilled to be that close to her and be able to converse. Next visit will include our oldest daughter Samantha. It's unfortunate that we can bring either of her grandchildren - given that Sharon is slowly slipping away from us. The visits themselves under this current arrangement are a godsend - and my family and I are genuinely appreciative to all of the staff involved for the kindness shown.

thought this was a very safe and effective way of visiting, no need for me to enter the building. I plan to continue visiting this way as I do not live in the city. Thank you for making this possible.

It was a good visit on FaceTime with Mom today! She looked good and was talkative. Thank you ladies for your assistance!

We had a wonderful inside visit with my Mother. Thank you Miranda

Nice visit. Could have been longer.

My visit with Mom today was good but could have been better if her hearing aid battery had been changed. She depended on reading lips to assist her but wearing the masks prevent that! Thank you Praveen for your assistance in explaining things to her! We appreciated what you ladies do, it is not an easy job!

as always Judy was our great connection with our mom. we know all the staff there are fantastic

Nice visit with mom yesterday. Thank you (was that Theresa).

My last telephone visit with my mother went very smoothly they called me on my home number as I requested and my mother was there at the right time and everything just went very well although my mother was not very interested in talking very long as she had to go to the bathroom

My wife and I had a window visit today which we enjoyed very much. Currently these are the only types of visits we are able to do as a couple and we hope as long as the weather co-operates you will continue to have them.

Great skype today,Mom looked much better today .but she needs a hair cut .Hope she is on the list.

Everything went very well today during Skype. Peggy was alert and engaged despite her hearing issues. Jasmine provided just the right amount of support. Skyping continues to be an excellent tool for us to communicated with Peggy from down here in Calgary.

Best yet!! Really nice seeing Sharon up close - even with the partition separating us. Much much better than the window and the various distractions that regularly complicate a visit - transit busses/lawn mowers et. Thank you all for implementing this it was truly appreciated.

Thank you, Miranda, for reconnecting after our disconnect. You have the patience of a saint.

Went to see my dad today in person 🤗 He was so very happy We were just as happy Venta has kept my dad safe And he has felt loved And cared for by the staff Thank you to all the staff!

My FaceTime visit with Mom this morning was really good! She was in good spirits as she had got her hair cut short and she looked lovely! Thank you Miranda for taking such good care of her! It means so much to us to know she has people like you involved in her care!

The visit was good although Mom seemed a bit confused! She was hungry and wanted toast and jam which Praveen said she would get her after the visit! Thank you Praveen, we are so grateful for all you do for Mom!

The staff was great, everything ran smoothly. Thanks so much for all you do to help protect my mom while still allowing me to see her!

thanks judy

Was so nice to see Mom today at our first indoor visit, I was sad to see how frail she looked. Great job done Venta care for keeping our loved ones safe. Would be nice to have room visits, I feel they need some tender love and care from family.

Today I had an indoor visit with Eleanor. I was impressed with Venta's organization of certain "stations" for sanitizing, filling in forms, temperature check, acrylic shields and walled off little rooms for our private visit. It appears that staff are making the absolute best of the difficult situation of covid. I would like to see, since the weather is so beautiful this autumn, if there could be any outside visits. I realize the weather could change quickly but fresh air and sunshine are good therapies too. Crossing fingers, Eleanor is getting out into the courtyard! :) Thank you Venta, for caring for our lovely elders!

The visit was nice but you need to schedule 1 appointment at a time as mom couldn’t hear me only the other couple visiting.

The indoor visit worked! Thank you far all the work you do to keep a safe environment at Venta Care. We are now able to stay connected with Mom!

Thank you, Judy, for facilitating a visit with mom yesterday. Although this lock down is hard on the residents, I imagine it must be for all the caregivers there as well.

Sometimes the girls call my home phone and other times they call my cell. I prefer they would call the home phone first.This time they call my cell and it wasn't charged, so I didn't hear it. Also I think they called early. I called at 5 min. past the appointment time and luckily my mom picked up the phone and everything was fine. Just a reminder to call my home number first. I will also try to call my mom's phone at the appointed time and together we will connect. Thank you Sylvia Senior

Very good experience with my mom. Workers are nice a susual and standard of measures remain high and professional. Thanks.

Very nice indoor visit - a pleasant suprise and change from the window visit.

Sep 27: Enjoyed our Skype visit with Peggy this morning. Judy, Rec Staff Member, was present and EXCEEDINGLY helpful. Judy placed and replaced both hearing aids multiple times - an absolute necessity. Judy supported Peggy when she needed conversation clarification. She located letters we had sent to Peggy to reassure us that they had arrived. Judy is calm and gentle. She has wise discernment to know when to join and support the conversation and when to step back to let it unfold - that is a rare gift. Thank you Venta for keeping families connected during this trying time. Sincerely, Melanie and Lorne

It was hard for me to get into the area where they have the indoor visits since.I have neuropathy in my feet and use a walker but at least now I am indoors. My mother no longer talks, I am glad that I only had 15 minutes to stay there because I would have run out of things to say myself if I had to stay longer than 15 minutes.

Had a great face time with my Mother while travelling on the Queen E 2 Highway. Thank you Teresa and Miranda

My FaceTime visit with Mom was very enjoyable! I live seeing her and talking to her! Thank you Jasmine! You are so bubbly and happy, it lifts our spirits!

It was really nice to talk to my mom thank you for supporting her and providing awesome care for her. She really is a wonderful lady who’s done many things in her past cooking baking loves to sing and she really does have a great sense of humour,. Take care of mom love you so much AnnCherie

I can't thank the staff enough for all of their support during this challenging time during Covid-19. Allowing families to virtual visit with our loved ones is so appreciated. Keep up the great work! I think the virtual visits keep everyone safe! and we can't be too careful with our seniors! Thank you Venta for all that you do everyday

The visit with Mom was very enjoyable! She was happy, talkative and best of all, we were all warm!

You did very well. Congratulations. These is much better then outside. Better for winter and second wave. Thank you.

Fantastic! The care staff are always cheerful & upbeat. A pleasure to talk to them as well as my Mum. Thank you for taking such good care of our beloved Mother. ❤️

As always... a lovely call with my Mamma.

Our visit with Mom was really good! She looked good today. So grateful for the indoor visits to start as that wind was brutal this morning!! Thank you Praveen for all you do!

everything was ok with Lance. Was in pain for 3 days but today he is better. Thanks for the help and I had a short visit today as it's his Birthday number 73

Thank you Miranda for your kindness over the phone and most importantly for giving my mom a view of her grandchildren. We miss her and this was a way to see her face. Thank you and God bless you.

These face to face visits are so important to families. Dads face just lite up when he saw us and that smile of his just melts your heart. Although this was our first window visit, it was better than expected. Miranda is such as gem, as all other Rec coordinators and staff.

We had the best window visit we have had with my Mother today. Well done Miranda

These face to face visits are so important even through the window. So nice to see our Dads smile. Miranda is fantastic and the visit was better than we expected. This was our first window visit.

A big Thank you all the recreation staff for assisting mom with the Skype visits. Your patience, hard work and understanding is very much appreciated during these unusual times. We all enjoy the sky visits and feel a little more connected. You are the best! Please stay safe.

It’s very hard to visit anyone under these conditions right now but especially when loved ones have Alzheimer’s it’s even worse. Sometimes the only connection is through touch and hugs etc. And we are unable to give them even that. So even though we know you are doing the best that you can we still find it horrible !